The January issue of Practice Management features a focus on IT and patient records, including a guide to Patient Online, staff training in new technology and data protection laws. In the PM essentials section, we take a look at the Friends and Family Test and how it can best be used in general practice. An article on managing difficult patients provides a summary of recent guidance on how to deal with incidents involving antisocial behaviour, either towards staff or patients. Legal articles in this issue include the implications of the junior doctors’ strikes and top five tips on building a successful GP federation.Subscribe
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